Hi, my name is
Raymund
As an accomplished IT and customer support specialist with a diverse range of skills, I offer expertise in professional website development, graphic design, and digital marketing. Additionally, I bring strong and proven leadership abilities to the table.
Show CaseCERTIFIED
Services
What I can do for you.
Throughout my career, I've embraced the opportunity to engage with a wide variety of projects, assuming numerous roles that have not only honed my technical skills but also fostered my leadership abilities. My enthusiasm for navigating complex challenges and my commitment to continuous learning have been pivotal in setting me apart in the competitive landscape. These experiences have cultivated a strategic vision for leadership that emphasizes innovation, team empowerment, and the pursuit of excellence. Below are some key projects that illustrate my journey towards achieving these leadership goals, showcasing my adaptability and depth of expertise in computer technology.
Creative Content
I can create compelling unique copy, graphics and videos of any sorts if you require.
Learn moreWeb Development
I have exceptional web-development skills that I can use to build and design your dream project.
Learn moreLeadership
I can manage successful teams for you and build efficient processes that supports that team.
Learn morePortfolio
My Recent
Projects
I have worked with a variety of projects in various roles. I like to wear so many hats and take on challenging problems in order to learn and increase my problem solving skills which sets me apart from the competition. Here are some of the noteworthy projects I have completed in my tenure as a man of all things computer.
Working With
experience.
Throughout the years, I've acquired tons of experience particularly in the field of customer support, digital marketing and managing successful teams.
Present
Senior Professional Services Manager
As the Senior PS Manager, I lead and support teams handling client onboarding, web customization, and moderation services. This pivotal role involves ensuring seamless client integration, customizing web platforms to exact client specifications, and maintaining high moderation standards. Responsibilities encompass optimizing processes, collaborating closely with clients for customization requirements, and spearheading initiatives to enhance service delivery. Drawing upon my strong leadership and project management expertise, I am committed to delivering excellence and cultivating client satisfaction across all fronts.
March 2016 - Oct 2019
Technical Support Manager
As a Technical Support Manager, my role encompasses overseeing the daily operations of the support department, resolving customer escalations, and collaborating with the product development team to debug and update web and desktop applications. I am also responsible for conducting onboarding calls to equip new customers with the necessary technical knowledge for their software and websites, and I work closely with department supervisors to ensure adherence to Key Performance Indicators (KPIs) and targets.
Apr 2014 - Feb 2016
Tier 2, Technical Support Specialist
Handle escalated Tier 1 customer support calls, providing advanced technical troubleshooting for phone and internet issues. I am responsible for identifying and resolving underlying network configuration issues, recommending appropriate products or services to improve the customer experience. Additionally, I coordinate the assignment and deployment of field engineers to address customers' needs as required.
Skills
Love what I do!
As a passionate technical expert with a specialization in website design and development, I find immense satisfaction in my multifaceted role. My expertise extends across the broad spectrum of digital marketing, where I thrive in the dynamic environment of wearing multiple hats. This versatility allows me to approach challenges from various perspectives, consistently thinking outside the box to enhance and innovate processes and systems. I revel in the opportunity to dive into complex technical scenarios, balancing the intricate aspects of web development with the creative nuances of digital marketing strategies. My enthusiasm is fueled by the ever-evolving nature of technology and digital trends, which inspires me to continually adapt and improve not only the projects I work on but also my personal skill set. This holistic and proactive approach has enabled me to contribute significantly to streamlining operations, optimizing user experiences, and driving digital success in every endeavor I undertake.
Ceo And Founder
Saul Goodman
Raymund's expertise in website design and development is outstanding. His innovative approach transformed our website, enhancing both its aesthetic appeal and functionality. His skills in digital marketing have notably increased our online visibility and engagement."
Designer
Sara Wilsson
Working alongside Raymund on digital marketing projects has been enlightening. His deep understanding and multifaceted skills greatly enhance our team's effectiveness. His innovative solutions have streamlined our processes and boosted our campaign efficiencies.
Store Owner
Jena Karlis
Raymund has been an indispensable asset for our web and digital marketing needs. His ability to constantly improve and optimize our platforms and strategies has driven our company's growth. His passion and dedication are clearly reflected in the quality of his wor
